Support
Need a hand?
Common questions
I bought Pro. How do I get it on a new phone?
Open Settings in Running Low and tap Restore purchase. Use the same Apple ID or Google account you bought it with. Purchases don't move between iPhone and Android.
How do I put my list on another phone?
On the phone that has the list: Settings, then Send list to another phone (Pro). Share the .lowlist file by AirDrop, Messages or email. On the other phone, tap the file and choose Open in Running Low. Then pick Merge to add to its list, or Replace to start fresh. Importing is free.
The file won't open in Running Low on Android.
Some apps rename shared files. Save the file to your phone, then in Running Low go to Settings, Import a list, and pick it from your files.
Does Running Low send the order to my supplier?
No. You send it. Tap Copy and paste the order into your usual text thread with the rep, or tap Email. The app never contacts anyone on its own.
What if I lose my phone?
Your list lives only on your phone. Send your list to another phone or to yourself by email now and then as a backup; you can import it later.
How do I delete my data?
Delete items and suppliers in the app, or delete the app to remove everything it stored.
How do I get a refund?
Refunds for Pro are handled by the app store you bought it from:
- iPhone: reportaproblem.apple.com
- Android: Google Play refund help